This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions Maintaining Digital Systems and Services Fundamentals of Digital Systems Administration of Digital Systems and Services Change Management Teamwork and Communications Introduction to System Security User and Stakeholder Training Working in Digital Support Data Operations and Security Pathways and Career Progression Where you'll work Kitteon House Kettering parkway Kettering NN15 6XW
Essential qualifications GCSE or equivalent in: 5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Logical Team working Creative
MONKEY TREE HOSTING LTD
Kettering, NN15 6XW
ESTIO TRAINING LIMITED
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team in Kettering, Northants.
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