Job Description

Ensure all apprentice assignments and SCC training is completed relevant to development requirements Attend training classes To diagnose, replace and repair a variety of PC products both hardware and software based in the field Assist other engineers in the delivery of service to our customers Communicate with call administration and the branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements Complete part movements (RMA generation & physical movement) in a timely manner Work a certain amount of overtime when required to do so Must be able to embrace new technologies and adapt to change Carry out any other reasonable work as requested by your line management Represent SCC in a professional and positive manner at all times Respond to any requests for information from your line management in a timely manner

Required Skills & Qualification

Communication skills

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) EssentialGCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

SCC Plc

9 -10 Fountain Court Bradley Stoke Bristol BS32 4LA

Provider

QA LIMITED