Job Description

Process export certification, carnets and other documentation services within the Chamber portfolio to a high standard and to act as an authorised signatory on documentation Liaise with customers to ensure the fulfilment of completed and compliant documentation in a clear and professional manner Liaise with both the Arab and Egyptian Chambers to ensure relevant export documentation is authorised and accepted by the relevant country authorities Provide reports as required on the volumes, revenues and surpluses across all product lines Contribute to the department’s credit control activity Maintain high levels of training and knowledge to maintain specialism and adapt to changes in the trading environment Deliver quality provision to ensure the Chamber conforms to issuing body accreditation standards Answering telephone queries and/or signposting to the relevant organisation

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, good time management, work accurately

GCSE or equivalent English (Grade 4) EssentialGCSE or equivalent Maths (Grade 4) Essential

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

LIVERPOOL CHAMBER OF COMMERCE LIMITED

Suite G08-G10, Cotton Exchange Building Bixteth Street Liverpool L3 9LQ

Provider

THE LEARNING FOUNDRY LIMITED