Job Description

Main role / Responsibilities [will include but not be limited to]: Verify/duplicate the exact problem Raise a bug fix form with detailed information about the issue. Include process flows, decision/action outputs and specify any rules required to help Developers code a solution Liaise with customer and second line support to resolve issues on the phone, MS Teams, Freshdesk Portal and e-mail Update help material to reflect the change and upload to our online Customer Support site Set up new user account access to the Support Site. Action licences and set-up new users Must be able to adhere to strict SLA response times and prioritise workload accordingly Produce procedural documentation, diagrams and written instructions for repeated support calls to enable customers to help themselves using our Support website Create and update training manuals The training you will be getting Why choose our Cloud Network Specialist apprenticeship? QA™s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist™s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. QA™s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures Train with QA “ the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud. What to expect at the end of your apprenticeship Upon successful completion of the apprenticeship there is a strong possibility you will gain full-time employment. Company perks: Annual pay review Annual bonus (discretionary) Wellbeing support Social club

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Non judgemental

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) EssentialGCSE or equivalent English (Grade 3+ (D or above)) EssentialGCSE or equivalent Maths (Grade 3+ (D or above)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

INFRASTRUCTURE ASSET MANAGEMENT LTD

4 Brook Office Park Folly Brook Road Emersons Green BS16 7FL

Provider

QA LIMITED