A high standard of cleaning between float sessions. Communicating with enthusiasm and ensuring the highest quality customer service at all times Understanding individual customers' circumstances and tailoring their experience, including new client orientation Gaining post-float feedback from customers and designing new processes accordingly Product and service sales Answering phone calls, scheduling appointments and taking payments Updating relevant reports and database Management of inventory Email and telephone correspondence with customers, suppliers and partners
Level 2 Customer Service Practitioner Apprenticeship Standard Functional skills if required End Point Assessment (EPA)
Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience
GCSE or equivalent Maths and English (Grade A*-C/4 and above) Desired
Customer service practitioner Level 2 (GCSE)
Float Planet
97 Dale Street Liverpool L2 2JD
ASSET TRAINING & CONSULTANCY LIMITED
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