Job Description

A Level 2 Ford Customer Service Advisor Apprentice is required. Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Duties include: dealing with customers and processing and solving customer service complaints.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. Level 2 Customer Service Practitioner Apprenticeship Standard The training schedule has yet to be agreed upon, further details will be made available at a later date The apprenticeship will take a minimum of 12 months to complete. Where you'll work 245 Finchampstead Road Wokingham RG40 3JS

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English & Maths (grade 4 or above) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Administrative skills Logical Team working Initiative

Employer

THINK ONE LIMITED

Wokingham, RG40 3JS

Provider

SKILLNET LIMITED

About Employer

Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers' expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.