Training and Qualification

Serving customers in a friendly, polite, and efficient manner Dealing with customer enquiries, comments and complaints Familiarising yourself with the hotel menu and beverages and recommend products to customers. These will be both alcoholic and non - alcoholic beverages Clean and maintain all areas along with tables inside and outside the venue Record all payments accurately on the till, handling cash and ensuring correct operation of till procedures Comply with all company Health, Safety, Fire and Hygiene policies, taking care of personal safety and that of members of your team, customers, and visitors Liaise with management and your colleagues' ensuring tasks are carried out efficiently Being willing to work additional shifts to cover holidays and sickness Carrying out any other duties as required by the business that may not be directly associated with your job function Present themselves in a manner that reflects the image and standards of the business

Required Skills & Qualification

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

GCSE or equivalent English (Grade 3/D) EssentialGCSE or equivalent Maths (Grade 3/D) Essential

Apprenticeship Standard

Hospitality team member Level 2 (GCSE)

Employer

Apprenticeships New Anglia

20 Tombland NR3 1LB

Provider

BENSON-SMITH LIMITED