Job Description

Server and device maintenance. Answering the phone to customers. Logging tickets with the helpdesk ticketing system. First line triage and resolution of customer issues. Establish and meet service level agreements with end users. Monitor and test network performance and provide network performance statistics and reports. Commuting to customer sites as required. Research into new IT processes and systems. The training you will be getting Firebrand™s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Network Technician Installation and commission of networks Maintenance or repair of network equipment Installation, configuration or maintenance task on either ICT related hardware or software Digital Communications Technician Installation and commission of telecoms networks Maintenance or repair of telecoms network equipment Installation, configuration or maintenance task on either ICT related hardware or software What to expect at the end of your apprenticeship The role offers a permanent role upon completion of the apprenticeship depending on performance.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, A keen interest in IT, Good time keeping

GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

ADDCOM IT LIMITED

47 Badshot Lea Road Badshot Lea Farnham GU9 9LE

Provider

FIREBRAND TRAINING LIMITED