Provide technical assistance to the ITbuilder's client base on a variety of issues Escalate tickets to the Level 2 and Level 3 teams where appropriate Handle inbound and outbound calls in a polite and professional manner Respond to clients within set response times Communicate with clients in over the phone and by email Record all time and notes within our ticket management system
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Windows 7, MacOS, Windows 10, Basic network concepts, Office 365, Computer architecture, Written and verbal skills
GCSE or equivalent English (Grade Grade A - C (4 or above)) EssentialGCSE or equivalent Maths (Grade Grade A - C (4 or above)) Essential
Information communications technician Level 3 (A level)
I T BUILDER LIMITED
UNIT 2A GREAT NORTHERN WORKS HARTHAM LANE SG14 1QW
JBC SKILLS TRAINING LIMITED
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