Job Description

Provide technical support to customers both internal and external through a range of communication channels 1st Line Support IT Helpdesk – establish, diagnose and document IT issues and troubleshoot Address IT issues by prioritising in response to helpdesk issues Answer IT calls and communicate with all users to progress technical issues Hardware installation and maintenance Software Installation and maintenance Network Support and maintenance O365 configuration Set up new project specific Teams sites, folders, security groups and help maintain all of these Folder Access rights and security groups for H/O file servers Mobile phone support Photocopier support Provide support to all remote users, either by phone or site visits Printing Plan drawings Upkeep of IT log CCTV and Timelapse cameras installation and maintenance Setup sites and networks Administer user accounts

Required Skills & Qualification

Communication skills, IT skills, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working, Patience, Driving License Required

GCSE or equivalent Maths and English (Grade A*-C 9/4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

KINGERLEE LIMITED

Thomas House Langford Locks Kidlington OX5 1HR

Provider

ABINGDON AND WITNEY COLLEGE