Job Description

Resolving issues using telephone support, remote access software and on-site assistance Installation & Configuration of new IT systems (PCs, Servers, Routers, Switches, Tablets, Smartphones etc) Answering incoming support enquiries by email, Microsoft Teams and telephone Attending sites with IT Managers with Hardware enquiries

Training and Qualification

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Problem solving skills, Analytical skills, Team working

GCSE or equivalent Maths and English (Grade 4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

OPEN TECH EAST YORKSHIRE LTD

DUNSTON HOUSE LIVINGSTONE ROAD HESSLE HU13 0EG

Provider

BALTIC TRAINING SERVICES LIMITED