Job Description

Attend internal and external training at college - 1 day a week college release Complete and deliver internal and external training on time and to a high standard Gain a clear understanding of the Clear Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with the business and customers Apply logical trouble shooting within your technical ability Support users on both hardware and software applications Follow the escalation process for issues above your technical knowledge Provide clear and accurate communication of information internally to the team and externally to customers Expand your technical knowledge through self-advancing Shadow senior team members to enhance technical knowledge Report to Service Desk Manager and Company Directors

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Take ownership, Good Time Management, Trustworthy

GCSE or equivalent English (Grade C/4) DesiredGCSE or equivalent Maths (Grade C/4) Desired

Apprenticeship Standard

IT solutions technician Level 3 (A level)

Employer

CLEAR THINKING IT LIMITED

Unit 7a Radford Crescent Billericay CM12 0DU

Provider

ESSEX COUNTY COUNCIL