Job Description

A Level 3 IT Help Desk Technician Apprentice is required. Responsibilities include: answering calls to the help desk and taking details into our ticketing system, assisting your line manager in diagnosing IT issues, using remote access software, and keeping tickets up to date with developments.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications Where you'll work Hurstmere School Hurst Road Sidcup DA15 9AW

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade C/4 +) Maths (grade C/4 +) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Initiative Patience

Employer

CLASS TECHNOLOGY SOLUTIONS LTD

Sidcup, DA15 9AW

Provider

JUST IT TRAINING LIMITED

About Employer

Class Technology Solutions Limited (CTS) is an innovative Microsoft Gold Solutions Partner that provides managed IT support services and solutions exclusively to, and across the broad and complex terrain of, the UK education sector. Founded in 2006, Class Technology solutions continues to go from strength to strength, demonstrating healthy, year-on-year growth in the independent sector. It is growth in both scope and reach. Class Technology's service and solution offerings have widened and deepened in response to changes in the IT support requirements of schools as they adjust to the introduction of new technologies.