Job Description

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As an Helpdesk Apprentice your main roles and responsibilities will include: Becoming a valued part of the IT Support team Learning how to provide technical support Assisting in customer projects and support activities as skills allow Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients Learning how to handle telephone support calls as well as incoming helpdesk emails Managing the helpdesk system, ensuring all calls are handled within appropriate timescales Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary Updating company systems. You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months. The training you will be getting Information Communications Technician Apprenticeship Level 3 Standard, including Functional Skills in maths and English, if required. You will be working towards an Information Communications Technician Level 3 qualification over the course of 15 months. Training schedule has yet to be agreed. Details will be made available at a later date. What to expect at the end of your apprenticeship Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.

Required Skills & Qualification

Team Working, Organisation Skills

Other None required (Grade None required) Desired

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

Intequal - Port Solent

Christchurch Road BH24 3SB

Provider

LIFETIME TRAINING GROUP LIMITED