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IT Infrastructure Technician Apprentice EMPSN SERVICES LIMITED

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About IT Infrastructure Technician Apprentice EMPSN SERVICES LIMITED

  • Salary:£20,227.70
  • Working Week:Monday - Friday: 8:00am – 4:00pm with 30 minutes for lunch.
  • Working Hours:Total hours per week: 37
  • Duration:18 Months
  • Start :3-Apr-23
  • Level :Advanced Level 3 (A level)
  • Reference Number :VAC1000142656
  • Available Positions :1 available
  • Expected career progression :Daily / Weekly / Monthly Progress of customer cases and provisions through the Salesforce system Maintaining customer and account records to a high standard of accuracy through the Salesforce system Assist with answering phone calls and messages Logging and assisting with cases ensuring closure in a timely manner

Training and Qualification

Customer Service and Support / Provision and Change Responding in a timely manner to customer enquiries, however received, within the customer SLAs

Required Skills & Qualification

Communication skills, IT skills, Customer care skills

GCSE or equivalent English and Maths (Grade 4-9) EssentialGCSE or equivalent ICT (Grade 4-9) Desired

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

EMPSN SERVICES LIMITED

Unit 4, Prospect Court, Courteenhall Road, Blisworth Northampton NN7 3DG

Provider

MILTON KEYNES COLLEGE

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