Job Description

Resolving escalated support issues, ensuring support issues are logged and updated with accurate and timely information Contributing toward the continuous improvement of operational support tools, such as monitoring tools, deployment tools and methods, configuration management, change management etc Creating effective Test Plans, conducting, and validating those tests, documenting results, and any nonconformant outcomes Ensuring WSUK IT systems are configured in line with industry best practices, compliant with regulatory requirements, and that they are monitored, secure, resilient, and backed up Reporting any non-conformances with best practices Building, configuring and documenting any hardware as required (Firewalls, Servers, desktops, notebooks) Installing, updating and validating any operating systems (inc. virtual) as required Configuring, installing (on-site if required) any equipment as required Ensuring all client documentation is updated, change logs are maintained and accurate

Required Skills & Qualification

Communication skills, IT skills, Organisation skills, Team working

A Level or equivalent ICT (Grade Any) DesiredBTEC or equivalent Extended Diploma in IT (Grade 180 Credits) DesiredOther Apprenticeship in similar subject (Grade Level 3) DesiredOther International Baccalaureate in ICT (Grade Level 3) Desired

Apprenticeship Standard

Network engineer Level 4 (Higher national Certificate)

Employer

WICRESOFT UK LTD

WICRESOFT UK CROFT MYL WEST PARADE HX1 2EQ

Provider

QA LIMITED