Job Description

Liaise and work closely with Operations Manager and Marketing Build effective and successful client relationships, promote open communication, loyalty and sales generation Strive to ensure all existing/potential client interactions with company are positive and efficient Undertake initial and ongoing extensive product knowledge training to enable enthusiastic communication regarding the company™s products and services Develop knowledge of services provided, including but not limited to; Cyber essentials Add-ons for Microsoft 365 Document management SecurityHosted telephone systems Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule Handle and ensure timely fulfilment of PC sales, mobile sales and laptop sales Ensure a professional company and brand image is always maintained both with customers, the public and colleagues Talk to existing customers via warm leads (no cold calling) Complete delegated administration duties and provide cross-department support as directed by managers Use platforms such as Connect use Work with mobile communicators Process and support pre-release orders (e.g. new iPhone releases) Attend company/sales meetings Provide progress reports to Manager/Directors as requested. Deal with and direct appropriately incoming enquires Skills Required Customer service, telephone experience, customer-facing experience, or sales experience - preferred An ability to communicate in a professional, friendly way, to listen to problems and situations Numerate and literate A good understanding of IT and keenness to learn Ability to network with new company contacts, business partners, customers, and other employees (attend face to face events / meetings) The ability to build and develop strong business relationships internally and most importantly externally Strong organisational skills and the ability to work in a fast-paced, growing environment The training you will be getting Level 3 Technical Sales Technician qualification Remote training from apprentices workplace One day per week of training What to expect at the end of your apprenticeship Potential permanent position after apprenticeship

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills

GCSE or equivalent English Language (Grade 4) EssentialGCSE or equivalent Mathematics (Grade 4) Essential

Apprenticeship Standard

IT technical salesperson Level 3 (A level)

Employer

EMERALD IT MANAGED SOLUTIONS LIMITED

UNIT 8 TRIDENT PARK POSEIDON WAY CV34 6SW

Provider

REMIT GROUP LIMITED