Job Description

What you™ll be doing Respond positively and professionally to end user calls, e-mails or raised tickets Manage user administration at the desktop within limits of security policies Managing of ticket queues to ensure all work is carried out in a timely manner and is triaged correctly Liaising with third parties to arrange on site visits to carry out work Perform configuration of hardware for new starters Ensure desktop operating system and core applications are maintained to agreed procedures Support projects and liaise with other teams as required Support remediation of faults and security vulnerabilities as required The training you will be getting Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. This new Microsoft apprenticeship is part of QA's drive to support Microsoft™s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA™s Azure Cloud Support Specialist Information Communications Technician Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. What to expect at the end of your apprenticeship 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Paragon perks: Generous holiday allowance, with a day off for your birthday! Paid community volunteering Company-wide, profit-sharing bonus Pension plan - we™ll contribute up to 10% of your annual salary Life assurance and personal accident cover

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) EssentialGCSE or equivalent English (Grade 3+ (D or above)) EssentialGCSE or equivalent Maths (Grade 3+ (D or above)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

Paragon Banking Group PLC

Homer Road Solihull West Midlands B91 3QJ

Provider

QA LIMITED