Job Description

You’ll be joining our TechBar team to assist in first line support for business users Troubleshooting and analysing technical issues and situations with critical thinking skills Recording triage steps and attempted resolutions in our ServiceNow tool Referring to and creating knowledge base articles to improve processes Informing customers of updates and progress for their incidents and requests Completing administrative duties to maintain asset management and peripheral stock Assisting with meeting room maintenance and education to prevent future IT problems Producing documentation for customers and the team

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

GCSE or equivalent English (Grade A*/9 - C/4 (or equivalent)) EssentialGCSE or equivalent Mathematics (Grade A*/9 - C/4 (or equivalent)) Essential

Apprenticeship Standard

IT solutions technician Level 3 (A level)

Employer

ALTON VALLEY LTD

Victoria Street Derby DE1 1EQ

Provider

ALTHAUS DIGITAL LIMITED