Job Description

Provide first line support to clients via telephone and email for the range of services and products that Abtec provides General IT support Helping clients resolve issues with popular applications such as MS Office First line networking infrastructure issues To provide diagnosis and resolution of issues raised Report and manage issues through our wholesale suppliers Keeping clients up to date at all times Answering client's questions

Training and Qualification

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Non judgemental

GCSE or equivalent English (Grade Grade A*-C or 9 - 4) EssentialGCSE or equivalent Maths (Grade Grade A*-C or 9 - 4) Essential

Apprenticeship Standard

IT solutions technician Level 3 (A level)

Employer

ABTEC NETWORK SYSTEMS LTD.

Barents House Compass Point Market Harborough LE16 9HW

Provider

JBC SKILLS TRAINING LIMITED