Job Description

Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Logging full details of time and work undertaken to ticketing system Completing initial troubleshooting in a timely manner Monitor the Support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise with Ad-Hoc IT requirements from clients Diagnose and resolve hardware and software faults System health checks Software and App support Travel to visit other business to help with IT Support Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects

Training and Qualification

Information Communications Technician Level 3 Apprenticeship Standard

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Enthusiasm/Motivation, Punctual, Innovative, High standards

GCSE or equivalent English (Grade Grade 4/C or above) EssentialGCSE or equivalent ICT (Grade Grade 4/C or above) EssentialGCSE or equivalent Maths (Grade Grade 4/C or above) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

ITSSIE LIMITED

OFFICE 42 LATTON BUSH CENTRE SOUTHEN WAY HARLOW CM18 7BL

Provider

HARLOW COLLEGE