Job Description

You will work alongside many software providers and these partnerships help enhance the solutions they provide, ranging from 3D modelling software to CRM and CAD CAM to packages. Job Role: We are looking to recruit an IT Software Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn As an apprentice, your main roles and responsibilities will include: Providing software support for ERP (Enterprise Resource Planning) Providing support with software installations Troubleshoot issues The training you will be getting Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to: Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the rollout of upgrades or new systems or applications For a full list of programme modules visit: velocity-pt.co.uk What to expect at the end of your apprenticeship The role offers long-term security and the opportunity to progress into a permanent position. The company requires a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company is looking for someone with a positive, highly self-motivating, can-do attitude and who isn™t afraid to ask questions.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

MIE SOLUTIONS UK LTD

UNIT 9 MOONS PARK BURNT MEADOW ROAD B98 9PA

Provider

VELOCITY 1ST LIMITED