Job Description

---Responsibilities Including but not limited to: - To get acquainted with the general structure of the Company and understand the way the business functions. - Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility. - Manage the incident and request queues for EUC, sharing workload amongst the team. - Learn to create and maintain high quality technical documentation and provide accurate customer specific reports. - Problem solving and manage workflow - Perform various stock check requests as advised by senior's requests - Meet and greet our user base. Perform scheduled appointments and tasks - Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords At Spherica Business Solutions, you will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months. The training you will be getting Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English. What to expect at the end of your apprenticeship The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.

Required Skills & Qualification

Team Working, Organisation Skills

Other None required (Grade None required) Desired

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

Spherica Business Solutions Ltd.

Victoria Square House B2 4DG

Provider

LIFETIME TRAINING GROUP LIMITED