Job Description

Eduthing are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies, and multi-academy trusts in the primary, secondary, and independent sectors. They are confident that their services can transform IT schools, and their growing reputation and customer base are a testament to this. Roles and responsibilities; Service desk support- diagnosis of IT issues and supporting users remotely using remote connection tools. Installation of new software and hardware Maintain and fix other computing equipment Assist in system upgrades and system maintenance Assisted site visits to schools alongside field technicians, to support with issue resolutions Liaise with third party suppliers such as Internet Service Providers and vendors Support with technology asset management Support Technician Duties: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months. The training you will be getting Information Communications Technician Apprenticeship Level 3 Standard, including Functional Skills in maths and English, if required. You will be working towards an Information Communications Technician Level 3 qualification over the course of 15 months. Training schedule has yet to be agreed. Details will be made available at a later date. What to expect at the end of your apprenticeship On passing your apprenticeship, there may be an offer of a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme or full time role.

Required Skills & Qualification

Team Working, Organisation Skills

Other None required (Grade None required) Desired

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

Intequal - Port Solent

Bridge Street KT12 1BT

Provider

LIFETIME TRAINING GROUP LIMITED