Job Description

Your role will include a prompt resolution of software and hardware issues, effective communication, and continuous improvement of support processes. You'll play a pivotal role in delivering high quality technical assistance to our employees. Your responsibilities will encompass a broad spectrum of tasks, including equipment setup, software installation, and resolving software and hardware issues. You'll be the frontline responder for all IT-related queries, ensuring smooth operations across the organization. Role Responsibilities ¢ Provide 1st and 2nd Line Support, addressing user complaints, information queries, and technical issues promptly and efficiently ¢ Collaborate with Service Desk colleagues to enhance First Time Fix rates ¢ Coordinate with Infrastructure colleagues to escalate and resolve 2nd/3rd line incidents ¢ Utilise Jira as our company-wide ticketing system for efficient issue tracking ¢ Troubleshoot desktop and laptop hardware issues, both on-site and remotely ¢ Support the full suite of Microsoft desktop products, including Office 365 ¢ Engage with other Microsoft products, such as Active Directory ¢ Facilitate user onboarding and offboarding processes. Role is offer based with the potential to work on a hybrid remote basis once able to support colleagues remotely. The training you will be getting Information Communications Technician - Level 3 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Functional skills up to level 2 as required to include English and Maths. Blended on/off the job training and location to be confirmed. What to expect at the end of your apprenticeship Progression to a higher level apprenticeship/further training, to be confirmed if we can offer a full time role following completion

Required Skills & Qualification

Administrative skills, Attention to detail, Communication skills, IT Skils, Logical, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working

GCSE or equivalent 4 GCSEs including Maths and English (Grade 4 or above) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

SPYROSOFT LTD

SmartBase SmartBase Target Road Aviation Park West BH23 6NW

Provider

BOURNEMOUTH AND POOLE COLLEGE, THE