Job Description

Main Duties and Responsibilities: To carry out first line maintenance on PC based, Google Chromebooks, iMac computer hardware and peripheral equipment and to assist with software upgrades, installation and maintenance To liaise with third party contractors where appropriate for the repair/replacement of faculty equipment To operate the helpdesk as part of the support team To follow procedures for recording, reporting, and maintaining IT related information and records To assist in the support of AV (audio/Visual) equipment and to assist in production of digital AV content for teaching staff To assist in the upkeep of school intranet content To provide operational support for pupils, teachers and administrative staff in the use of software To undertake work as reasonably directed by senior colleagues in the department Promoting Safeguarding and welfare of children and young persons: Promote and safeguard the welfare of children and young people for whom you are responsible, and with whom you come into contact Be aware of and comply with the policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person Be aware of, support and ensure equal opportunities for all Contribute to the overall ethos/work/aims of the school Appreciate and support the role of other professionals Attend and participate in relevant meetings as required Participate in training and other learning activities and performance development as required Assist with pupil needs as appropriate during the school day Person Specification: Educated to GCSE (A-C) standard or equivalent A level ECDL, GCSE IT, BCS Level 2 Qualifications or similar (desirable Knowledge or experience of Linux based platforms would be advantageous Knowledge of Unifi Wifi networks would be advantageous Knowledge of Microsoft Office products would be an advantage Knowledge of Google Workspace would be advantageous Some knowledge of computer networking and infrastructure would be an advantage Excellent interpersonal skills “ a people person Committed team player and ability to work on own initiative Excellent communication skills “ written and, especially, verbal “ both over phone and in person Time management “ ability to prioritise and multitask Good literacy and numeracy Ability to remain calm under pressure Flexible, positive, can-do working attitude Persistent The training you will be getting Information Communications Technician Apprenticeship Standard Level 3 qualification, which includes: Functional skills in maths, English and ICT (if required)You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Delivery method and location to be confirmed What to expect at the end of your apprenticeship Potential for permanent employent for the right candidate

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative

GCSE or equivalent English (Grade 4/C and above) EssentialGCSE or equivalent Math (Grade Up to 4/C) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

WELLS CATHEDRAL SCHOOL LIMITED

THE BURSARY WELLS CATHEDRAL SCHOOL COLLEGE ROAD BA5 2SX

Provider

JUST IT TRAINING LIMITED