Training and Qualification

Provide onsite and remote IT technical support to clients Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary Ordering new ICT hardware and logging devices onto asset register Installation and configuring of operating systems Software installation, such as MS Office and anti-virus Some lower level network administration may be required, such as setting policies and group permissions Performing server backups where required Supporting with any technical queries regarding unified comms Technical fault diagnosis with audio visual equipment

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

GCSE or equivalent English Language/Literature (Grade C/4) EssentialGCSE or equivalent Mathematics (Grade C/4) EssentialGCSE or equivalent IT or similar subject (Grade C/4) Desired

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

LINK ICT SERVICES LIMITED

St Peters House Derby DE1 3TP

Provider

EMA TRAINING LIMITED