Job Description

Serving as the first point of contact for IT support within the organisation Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged computer and network components Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software, alongside vital update patching of devices Supporting people whenever they encounter challenges with computers and network devices Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation Installation and maintenance of client Office 365 services

Required Skills & Qualification

Organisation skills, Problem solving skills, Knowledge of Windows, Mac, Linux, UNIX operating systems, Working well under pressure, Technical documentation skills, Interpersonal skills

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) EssentialGCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

DCP TOTAL SOLUTIONS LIMITED

UNIT J4 BRIDGE INDUSTRIAL ESTATE MILL STREET EAST WF12 9BQ

Provider

ESTIO TRAINING LIMITED