Job Description

Support User base of 50+ clients via telephone, e-mails or onsite Office 365 console administration Problem solving Set up and configuration of client Desktops and Laptops. Ensuring users can get emails on the device, can use the Office apps Onsite cabling and network connectivity. Onsite Wi-Fi administration Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords Perform various stock check requests as advised by Technical Service Manager’s requests Meet and greet our user base. Perform scheduled appointments and tasks Support for all IT peripheral equipment for clients e.g., Projectors, Printers, Meeting room equipment etc SharePoint Administration The Apprentice will perform their duties and any ad hoc requests that come from the Technical Services Manager or Managing Director, with accuracy and professionalism

Training and Qualification

The Apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience

GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

MERCURY MAYNARD LIMITED

3 Oak House, Vale Business Units Crown Lane South Ardleigh CO7 7PL

Provider

COLCHESTER INSTITUTE