Job Description

Duties to include: To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery (COTIF) is maintained Use of the email system, company mobile telephone and landline to communicate with suppliers, customers and other members of staff Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly Selling products to customers profitably by determining their needs and technical requirements either from the items displayed or by promoting goods from brochures or the Internet Accurately processing customer orders in the showroom using a Microsoft Excel based ordering system and a Sage based invoicing system Taking either a deposit of full payment by cash, cheque or electronic card machine and always issuing a receipt whenever a payment is made Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner The training you will be getting Level 2 Customer Service Practitioner Apprenticeship Standard: Support with English and Maths if required End Point Assessment Work based learning What to expect at the end of your apprenticeship OCL Kingswinford will endeavour to offer full-time employment on successful completion of the apprenticeship

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative, Confident, Motivated

GCSE or equivalent Maths and English (Grade 2/3 or D-E or Level 1 FS) EssentialGCSE or equivalent English and Maths (Grade A*-C/9-4 or Level 2 FS) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

OCL KINGSWINFORD LTD

HINKSFORD LANE KINGSWINFORD DY6 0BH

Provider

JUNIPER TRAINING LIMITED