Job Description

Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion Book Engineer site visits Arrange accommodation when requested for engineers / colleagues and process payments for Congestion / Dart Charges / tolls etc. Effectively process the customer satisfaction courtesy calls Maintain up-to-date CRM system Build relationships with customers and key contacts To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly Provide an effective administration support function for sales, customer service and service support colleagues as required Liaise with purchasing department to ensure all orders are logged Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary Process initial sales enquiries Working with the marketing team to assist with social media, marketing and customer related projects Document management - ensuring all documents are filed, maintained and archived as necessary Basic admin duties, as required The training you will be getting On completion of this apprenticeship, you will hold a Level 3 Apprenticeship in Customer Service Specialist Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program.Depending on the apprentice™s needs, the frequency of these sessions may vary What to expect at the end of your apprenticeship Possible full-time employment upon completion of the apprenticeship.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Can do attitude, Microsoft office skills

GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) DesiredGCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) Desired

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

INSPIRE ATA LIMITED

Unit 5 Hartlebury Trading Estate, Hartlebury Kidderminster DY10 4JB

Provider

SCCU LTD