Job Description

Ordering new numbers from customers Maintain accurate and up-to-date number routing information Ensure customer compliance with internal allocation policies Conversing with customers on their requirements Interact with carrier and internal systems to allocate new numbers Provide technical support, answering support queries from clients via multiple channels, phone, email, live chat or support portal To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals To take ownership of user problems and be proactive when dealing with client's issues Keep the client up to speed on progress with regular feedback on tickets To log all tickets accurately and with enough detail to allow others to follow on the ticket actions Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs To escalate more complex issues to the 2nd line team having documented steps taken so far

Required Skills & Qualification

Excellent telephone manner, Great communication skills, First class customer service, Enthusiasm to learn, A technical mindset, Understanding of PC hardware, Passion for web-based software, A desire to learn

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) EssentialGCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

CONNEX ONE LIMITED

8 TIB LANE MANCHESTER M2 4JB

Provider

ESTIO TRAINING LIMITED