Training and Qualification

Develop relationships with customers (internal/external) Ensure all customer enquiries are responded to promptly and professionally Adhere to customs compliance procedures and documentation Ensure each ‘Job File’ is fully and accurately completed Work with carriers and handling agents to resolve exceptions and discrepancies as they arise Work with DGF departments on ocean or air freight planning and coordination Liaise with DGF transport & warehouse teams on ocean or air freight planning and coordination Liaise with overseas offices on ocean or air freight planning and coordination Maintain mandatory milestones through the company's freight forwarding system Create, manage and maintain the movement of freight Update the company’s customer complaints system with all required inputs Ensure that all interactions are compliant with DPDHL code of conduct and other compliance requirements e.g. anti-corruption

Required Skills & Qualification

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working

GCSE or equivalent 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) EssentialA Level or equivalent any subject (Grade A - E/Pass Grade) Essential

Apprenticeship Standard

International freight forwarding specialist Level 3 (A level)

Employer

DHL GLOBAL FORWARDING (UK) LIMITED

Port of Liverpool Building Pier Head Liverpool L3 1BY

Provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED