Training and Qualification

IT – use of excel, Sage and Word. Record and Document production of each new build site. Decision making on which merchant to use and which member of the team to delegate certain tasks to. Speaking to and building relationships with our customers and merchants. Place orders to merchants via email and phone. Monthly review of customer extras and boiler spreadsheets to ensure all is up to date and booked in. Organise and plan small works to be carried out. Undertake and lead projects as and when required. Assist accounts department with Sage and invoices. Assist Customer care department with booking work and organising the engineer’s diaries. Assist company directors. Registering Gas safe boilers and updating spreadsheets. Logging Customer extras. Taking customer payment over the phone.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Patience, Reliable, Polite and Friendly

GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

RICHARDSON & ROTHWELL PLUMBING & HEATING LTD

1 DEDHAM VALE BUSINESS CENTRE MANNINGTREE ROAD DEDHAM CO7 6BL

Provider

COLCHESTER INSTITUTE