Job Description

Ensuring the main telephone line is answered, dealing with customer queries effectively and proactively, escalating any issues or diverting the call to the appropriate office member Customer care - good client communication and customer communication, ensuring 100% customer satisfaction Take responsibility and adhere to promises Ensure work order forms are processed in a timely and accurate manor, paying special attention to any extra information required on works order forms Ensure appointments to be confirmed are chased daily and high levels of gaining access are achieved by technicians

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Dedicated, Punctual

GCSE or equivalent English (Grade A*-C/9-4) DesiredGCSE or equivalent Maths (Grade A*-C/9-4) Desired

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

Crystal Clear Window Works

1 SUMMERFIELD BUSINESS UNITS BRADFORD ROAD BRIGHOUSE HD6 4DL

Provider

BRADFORD COLLEGE