Job Description

Setting up project folders and obtaining Network mapping information Create job records to manage workflow process Gathering information for bid meetings, the processing of utility point of connection applications and the supply chain to obtain costs and associated paperwork, and entering planning dates for the works in the calendar Completing utility company network applications and other third-party applications to secure costs for physical works Liaising with customers to obtain essential information and to provide regular updates Preparing site audit reports Completing the calendar and updating the database Closing jobs when complete and electronically filing First point of contact for client queries via email correspondence and over the phone Answering incoming calls, taking and relaying messages Responding to email queries and problems (in line with competency level and escalating where necessary) Obtaining information from relevant stakeholders as projects require Creation of invoices and requesting payment where necessary. Data input into company systems Escalate issues at the earliest opportunity to ensure a speedy resolution General administration duties

Training and Qualification

Level 3 Apprenticeship – Business Administrator Training to take place at Northampton College, Booth Lane, Northampton, NN3 3RF - 1 day a month

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Administrative skills, Logical, Team working, Initiative, Confident telephone manner

GCSE or equivalent English (Grade 4/C) EssentialGCSE or equivalent Maths (Grade 4/C) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

DUNORE CONNECTIONS LTD

Dunore Utility Connections 4 Tower Court Irchester Road NN29 7PJ

Provider

NORTHAMPTON COLLEGE