Job Description

The role of a Retail (Parts) Advisor Apprentice: Building and maintaining relationships with internal and external customers both in person and over the phoneDeveloping relationships with other departmentsPreparing ordersMeeting deadlinesStock control/ManagementProcessing Warranty Claims and PaymentIdentifying PartsBusiness development/ PlanningMarketing and Visual MerchandisingForecasting and BudgetingManaging logistics including organising and arranging deliveries. The training you will be getting You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations. You will also undertake Functional Skills in English and maths if required. Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. What to expect at the end of your apprenticeship Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are: Parts process specialistParts supervisorParts managerAfter sales managerMay lead to sales executive

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Analytical skills, Logical, Initiative

GCSE or equivalent English (Grade A*-C/9-4) DesiredGCSE or equivalent Maths (Grade A*-C/9-4) Desired

Apprenticeship Standard

Retail team leader Level 3 (A level)

Employer

City West Commercials (Avonmouth)

City West Commercials Ltd St Andrew's Rd Avonmouth BS11 9BY

Provider

MERCEDES-BENZ CARS UK LIMITED