Job Description

Building and maintaining relationships with internal and external customers both in person and over the phone Developing relationships with other departments Preparing orders Meeting deadlines Stock control/management Processing warranty claims and payment Identifying parts Business development/planning Marketing and visual merchandising Forecasting and budgeting Managing logistics including organising and arranging deliveries The training you will be getting You will learn the key principles, practices and skills that underpin the role You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme Functional skills in maths and English (if required) What to expect at the end of your apprenticeship Parts Process Specialist Parts Supervisor Parts Manager After Sales Manager May lead to Sales Executive (Level 4 qualification)

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

GCSE or equivalent English (Grade A*-C/9-4) DesiredGCSE or equivalent Maths (Grade A*-C/9-4) Desired

Apprenticeship Standard

Retail team leader Level 3 (A level)

Employer

Mercedes-Benz European Logistics Centre

Delaware Drive Tongwell Milton Keynes MK15 8BA

Provider

MERCEDES-BENZ CARS UK LIMITED