Job Description

The role of a Retail (Parts) Advisor Apprentice: Building and maintaining relationships with internal and external customers both in person and over the phone Developing relationships with other departments Preparing orders Meeting deadlines Stock control/management Processing warranty claims and payment Identifying parts Business development/ planning Marketing and visual merchandising Forecasting and budgeting Managing logistics including organising and arranging deliveries. The training you will be getting You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations. Functional skills if required. Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. What to expect at the end of your apprenticeship Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are: Parts process specialist Parts supervisor Parts manager After sales manager May lead to sales executive

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Initiative

GCSE or equivalent English (Grade A*-C/9-4) DesiredGCSE or equivalent Maths (Grade Grade A*-C/9-4) Desired

Apprenticeship Standard

Retail team leader Level 3 (A level)

Employer

Mercedes-Benz of Slough

273-283 Bath Road Slough SL1 5PR

Provider

MERCEDES-BENZ CARS UK LIMITED