Job Description

Learn how to handle customer queries by all sources Process customers’ orders received by email, phone & other sources Prepare quotes for catalogue and non-catalogue materials including pricing and product availability checks Support complex customer projects, e.g. large tenders, quotations and catalogue changes etc. Liaising with Product & Purchasing teams in Hoffmann Head office to obtain pricing & delivery times for non-catalogue products Assist customers with product selection from Hoffmann catalogue including technical queries from tool selection Learn about the manufacturing industry Understand how our products are used, what they are used for and build up a knowledge base to offer alternative products Proactively manage order fulfillment using existing reports and provide timely updates to customers about delivery times/delays Set-up and maintain customer master data to ensure information is accurate & up-to-date in SAP ASMs & RSMs support as required Accompany ASMs on customer visits as required Log & update information on CRM system Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge Other duties as assigned

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience

GCSE or equivalent English (Grade A* - C/ 9-4) EssentialGCSE or equivalent Maths (Grade A* - C/ 9-4) Essential

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

HOFFMANN UK QUALITY TOOLS LTD

Hoffman UK Gee Business Centre Holborn Hill B7 5JR

Provider

SR APPRENTICESHIPS LIMITED