Job Description

An apprenticeship with Scania is not just about work, it™s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role. A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless. You™ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you. The training you will be getting The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level What to expect at the end of your apprenticeship At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network

Required Skills & Qualification

Enthusiasm to learn, Motivated, Reliable

GCSE or equivalent English/Maths (Grade A*-C 4-9) Essential

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

SCANIA (GREAT BRITAIN) LIMITED

Crane Road, off Bedfont Road Stanwell Staines TW19 7LY

Provider

REMIT GROUP LIMITED