Job Description

FISco are looking to offer excellent training and support to an apprentice who would like to be part of a small team providing a Facilities Service Desk for all FISco clients, across their UK estates. This involves direct telephone and email contact with the customers and suppliers, who will be located in a number of sites throughout the country.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The apprentice will work towards the Customer Service Practitioner Apprenticehsip level 2, this will be group training twice a month, some in-person and some remote in addition to 1-1 training and reviews every 4 weeks. Functional skills if required is offered, both in person and remotely. Where you'll work 100 Berkshire Place Wharfedale Road, Winnersh Wokingham RG41 5RD

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade 4 or C) Desirable qualifications GCSE or equivalent in: maths (grade 4 or C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Customer care skills Team working Motivated Flexible Ambitious Can-do Attitude Other The start date is flexible, as the most important thing is finding the right candidate so school and college leavers should still apply. If you are taking exams this summer please use your predicted grades.

Employer

FISCO (UK) LTD

Wokingham, RG41 5RD

Provider

WEST BERKSHIRE TRAINING CONSORTIUM

About Employer

With many years of experience within the award winning management team the company procures and manages over one hundred workplace services and products, from cleaning, catering, building maintenance and compliance testing to document management, energy, travel, transport and service charge negotiation. The list goes on€¦ There is a strong culture of partnering to satisfy our Customers by understanding their changing needs, commitment to continuous improvement, innovation and sourcing and implementing solutions that result in best value and best practice. This helps our Clients to achieve and keep a competitive edge in their chosen markets. At the hub of our business is a bespoke, FISco owned information management system, Taskye. It measures everything we do in delivering a service or product and provides real time data to our Client and suppliers. There is no hiding place and so we have to keep performing to keep our Customers. Our business model is unique. No one else does what we do and how we do it! Mission Statement €œOur mission is to integrate our customer's requirements with best practice and best in class solutions that differentiate us from being average, or the norm in our industry. We aim to make the process from customer request to satisfactory completion as convenient, quick and cost effective as possible. We do this by selectively employing, training and supporting our staff to optimise their contribution. We utilise bespoke software systems to monitor and inform on all key activities and we promote a culture using intellect that challenges all aspects of our business to provide best practice and continuous improvement. By adopting this approach to our goals, we can provide our customers with value for money to give them a competitive edge in the quality and cost of the services and products we deliver, whilst offering our staff job satisfaction and reward, our suppliers beneficial business and our company an acceptable financial return.€