Job Description

The IT Service Desk serves as the primary point of contact for phone calls and tickets, ensuring smooth client support. Daily tasks include Handling calls, collecting tickets, and resolving issues promptly using remote access tools to meet client satisfaction. The successful candidate will gain a Level 3 Information Communication Technician.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Level 3 Information Communication Technicican (ICT) qualification Day release, one day per week Middlesbrough College Where you'll work ALEXANDER HOUSE BUTTERWICK ROAD FISHBURN STOCKTON-ON-TEES CLEVELAND TS21 4AR

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: Maths and English (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Administrative skills Team working Initiative Other This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

Employer

LANESYSTEMS LTD

CLEVELAND, TS21 4AR

Provider

MIDDLESBROUGH COLLEGE

About Employer

Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times.