Job Description

Answering the telephone in an efficient, helpful and pleasant manner. Offering support & guidance. Recording telephone messages accurately. Minute taking and distributing. Making use of the telephone system to transfer messages to other staff. Giving telephone and other messages to the relevant person. Welcoming visitors & ensuring visitors complete the appropriate signing in procedures. Support the H & S of visitors. Maintaining and keeping records up to date.

Required Skills & Qualification

Communication skills, IT skills, Customer care skills, Presentation skills, Administrative skills, Team working, Friendly, helpful & courteous, Demonstrate professionalism, Commitment to quality, Positive attitude, Work under pressure, Observe time-management, Willingness to learn, Observe professional ethics, Willing to do other duties

GCSE or equivalent English (Grade C/4 or above) DesiredGCSE or equivalent Maths (Grade C/4 or above) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

GLOSTA ENGINEERING LTD

UNIT 9C BEALEY INDUSTRIAL ESTATE OFF DUMERS LANE M26 2BD

Provider

BURY COLLEGE