About Software & IT Support Apprentice Apprenticeships New Anglia

• Salary:£12,740.00
• Working Week:Monday - Friday 9am - 5pm
• Working Hours:Total hours per week: 35
• Duration:15 Months
• Start :3-Apr-23
• Level :Advanced Level 3 (A level)
• Reference Number :VAC1000138603
• Available Positions :1 available
• Expected career progression :Monitor the company communication channels, especially the ticket-based Help Desk system. Assign support requests appropriately. Answer support requests appropriately. Work with other staff, partners, and clients to assist with the project build process. Liaise with clients, partners, and internal staff to ensure builds move forward efficiently. Use webinar tools to offer ongoing customer support and training as builds progress and go live. Help us with updating product documentation as needed. Work with tools such as Trello, Jira, Github, Helpscout, Confluence and similar to manage tasks and projects effectively. Learn about the software to a high degree. Work alongside your colleagues in Client Services to deliver appropriate solutions using the company software. This will involve store/catalog configuration edits, php config edits, product and data import etc. Be willing to work into Moodle and other LMS systems to help connect the catalogs, manage courses, understand roles and permissions, and assist with other course and LMS requirements. Continuously communicate/collaborate with our staff, our partners' staff, and client staff to ensure the builds progress smoothly and efficiently. Help where possible with implementing a client's own existing design into the company's catalogue. Assist with internal projects designed to improve our products and/or processes. Other tasks associated with the build, implementation and support of ecommerce web sites and web technology platforms within a software development company.