Training and Qualification

Looking after tickets that are sent via e-mail Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript Joining Improvement meetings internally to discuss changes Creating articles for our knowledge base and checking existing ones are up to date Working with the team to gain web based troubleshooting skills and development Looking after the internal sales teams demo environments and looking after internal IT service requests Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover Kick off meetings with the client and requirements gathering Building, Testing and implementing the ATS to a client Building a careers webpage using our career building tools Integration methods to social media Running the project phase from start to handover working alongside the tech team

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, development and coding

GCSE or equivalent English (Grade A*-C or 9 - 4) EssentialGCSE or equivalent Maths (Grade A*-C or 9 - 4) Essential

Apprenticeship Standard

IT solutions technician Level 3 (A level)

Employer

HIREFUL TD

STRIXTON MANOR BUSINESS CENT STRIXTON NORTHANTS NN29 7PA

Provider

JBC SKILLS TRAINING LIMITED