Job Description

The Support Engineer Apprentice role offers a great opportunity to develop a diverse range of skills in cloud computing technologies. Key Responsibilities: Logging support calls and incidents in our Ticketing system Resolving 1st line issues quickly Conducting system checks Providing expert technical support and assistance Taking ownership of technical issues Communicating effectively with customers This apprenticeship is ideal for someone who has a passion for learning and is eager to take on various tasks across a range of different technologies. The training you will be getting Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft™s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA™s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. What to expect at the end of your apprenticeship 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Benefits: Supportive working environment On-site parking Mentor and buddy scheme Highly skilled, experienced team Bonus scheme Unlimited holiday after probation (26 days plus BH before) Hybrid, flexible working options Crayon Perkzone with employee discounts Wellness benefits with on site massage Private medical insurance Regular social and charitable events Fun, open office environment with pool table Pension scheme

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) EssentialGCSE or equivalent English (Grade 3+ (D or above)) EssentialGCSE or equivalent Maths (Grade 3+ (D or above)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

CRAYON LTD

CRAYON HOUSE MERCURY PARK WOOBURN GREEN HP10 0HH

Provider

QA LIMITED