Job Description

Job Description: 1st Line Telephone & Remote Access Support to CTS Group clients Solving user problems /answering calls and logging tickets New user & application setups (Laptops and PC's) Day-to-day user/systems support (printer installs, etc.) Providing in-house technical support to CTS Office employees Workstation troubleshooting Training & answering queries (re: MS Office-based apps.) Escalation of client requests (systems development & sales) to consultants/account managers. Occasional on-site support / delivery of goods & services to clients, site auditing & fact-finding visits The training you will be getting Duration: 13 months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Approximately four on-site assessment visits per year Level 2 Functional Skills in Maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice™s time at work Qualifications included: Level 2 Functional Skills in English and Maths Level 3 Information Communications Technician Apprenticeship End Point Assessment: Work based project and presentation Portfolio based interview What to expect at the end of your apprenticeship For a succesful apprentice, a full time position and potential further development will be offered.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

GCSE or equivalent 4 GCSEs, including English and maths (Grade A*- C / 9 - 4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

C T S GROUP LTD

99 PARK DRIVE MILTON PARK MILTON OX14 4RY

Provider

ABINGDON AND WITNEY COLLEGE