Job Description

Fantastic Position! As an IT Helpdesk Apprentice, you'll be the first point of contact for our customers IT support requirements, providing excellent customer service through phone calls, emails, and our ticket system. You'll accurately log support tickets, troubleshoot issues, and escalate unresolved problems to higher-level support personnel.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Meetings with the assessor coach will initially take place on a fortnightly basis. Training will take place at your place of work. Where you'll work NORTHAVON BUSINESS CENTRE DEAN ROAD YATE BRISTOL BS37 5NH

Required Skills & Qualification

Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Time management

Employer

HEALTH EDGE SOLUTIONS LTD

BRISTOL, BS37 5NH

Provider

BOOM TRAINING LIMITED

About Employer

Health Edge specialises in the provision of computerised and manual tracking, traceability and quality audit trail systems to the NHS and private health sector. In addition to our IT systems, Health Edge also supplies a large range of reusable and single-use consumables to the Health Service. We currently support more than 200 hospitals and decontamination units across the UK and Ireland with our computerised traceability software and consumables products.