Responding to customers by phone and email Sales order processing 1st line technical support to our customers over the telephone Providing after sales technical support to customers Updating /maintaining the database The training you will be getting The apprentice will work towards the Customer Service Practitoner Standard. This will be through remote group training once a month and 1-1 training and review meetings. Maths and English Functional Skills will be delivered either remotely or in person if required. What to expect at the end of your apprenticeship Ongoing training and development are encouraged.
Communication skills, IT skills, Attention to detail, Administrative skills, Professional, Methodical
GCSE or equivalent English (Grade 4 or C) EssentialGCSE or equivalent maths (Grade 3/D) Essential
Customer service practitioner Level 2 (GCSE)
BENINCA AUTOMATION UK LTD
UNIT 4 PLENTY CLOSE NEWBURY RG14 5RL
WEST BERKSHIRE TRAINING CONSORTIUM
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